Success Story TeamBank
Customer
TeamBank AG
With easyCredit, TeamBank AG is the installment loan specialist in the cooperative financial network. Thanks to process and product innovations, the Nuremberg-based bank has been growing continuously for years. Around 900 Volksbanken and Raiffeisenbanken have already opted to sell easyCredit, the sector’s first and best-known branded product. There are also 60 easyCredit stores throughout Germany.
Challenge
TeamBank AG’s easyCredit sales concept, which focuses on service and added value, requires an IT infrastructure that enables specialist advice to be provided at conveniently located customer centres and allows loans to be granted quickly and transparently. Customer advisors should have access to all stored data at all times for efficient contract processing, while at the same time being relieved of routine manual work and minimizing the potential for errors.
Solution
easyCredit sales are technically based on a pure Internet application. In addition to direct transactions via the homepage, this solution also enables easyCredit customer advisors and partner banks to process a loan completely via the web interface. A web browser and a secure VPN connection, for example via DSL or mobile phone, are sufficient for this. Outsourcing the central IT solution contributes to the efficiency of the overall system.
Project success
Front and back office are optimally combined: the entire day-to-day business and downstream processes are now handled via the web application operated by noris network AG. TeamBank not only achieves an efficiency in system-supported decision-making processes and loan processing that is envied in the industry, but can also flexibly integrate new locations, partner banks and advisors at the same time.
