Higher service quality
Clear structuring and documentation of incident processing to ensure higher service quality and continuous improvements.
Outsource your service desk and concentrate on your core business!
Our Service Desk plays a central role as a free point of contact for all our customers’ IT queries and problems. We ensure efficient processing through the precise registration and documentation of incidents and service requests, with quality and speed being our top priority. Even if you have specific needs in terms of response times, processes, tools or other services, our extended Service Desk services are available to provide customized solutions that meet your exact requirements. We offer you targeted support to efficiently optimize your business processes and successfully overcome your IT challenges.
We accelerate your processes with maximum availability
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Our Service Desk is ISO 20000-1 and ITIL4 compliant with in-depth expertise for fast solutions and effective coordination of complex issues across different levels of support. Our specialized team understands your ITSM processes and ensures seamless collaboration between support layers and your IT infrastructure. We not only act reactively, but also proactively as a central interface between users and IT infrastructure.
Active communication about service disruptions and continuous service optimization are central to us. Ongoing documentation and integration of new findings into our knowledge base ensure the
Your advantages with the Service Desk from noris
Standard Service Desk
Extended Service Desk
All services at a glance
Please contact our Experten from the sales department, we will be happy to advise you on the best possible solution for you!
Further services in the area of IT outsourcing
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