Optimized
Active process and quality optimization
Our IT service management effectively relieves your company and your IT! We understand that the resources saved must not be lost again through time-consuming communication and management of the IT service provider. For this reason, we provide you with a central point of contact who understands and represents your business case and immediately identifies your pain points. Someone who is also familiar with the requirements of companies with the highest compliance requirements and knows how their business processes need to be mapped and documented.
Our experienced IT service managers work closely side by side with you to ensure that your IT services always meet the highest standards and that the agreed service level agreements are fulfilled. In addition, we place great value on transparent communication, close collaboration and long-term partnerships with our customers.
The IT Service Managers are available in different versions. The most comprehensive features are included in the E versions. These are specially designed for customers with increased compliance requirements such as BAIT, MaRisk etc. from the highly regulated environment of the financial sector.
Benefit from improved service quality and high transparency thanks to our experienced IT service managers. Our experts understand your business objectives and effectively coordinate implementation, documentation, auditability and traceability.
Your benefits with IT Service Management from noris
Our References
MAZARS – SECURE HOUSING OF THE SYSTEMS WITH HIGH PERFORMANCE AND AVAILABILITY
The auditing and tax consulting firm Roever Broenner Susat merged with Mazars Germany in 2015. The level of protection required by regulations and laws and the necessary redundancy were to be realized sustainably. With noris, Mazars can work remotely without restrictions and without sacrificing the highest security and performance.
AGENDA INFORMATIONSSYSTEME GMBH – COMPREHENSIVE DATA SECURITY AS AN “OUT OF THE BOX” SOLUTION
If a company’s scope of work includes the processing of its customers’ confidential data – as is the case with accountants, tax consultants or in HR departments – then a special level of data security is required. After all, in the event of a security incident, it is not only the company’s own data that is at risk, but also the information of those who rely on the highest level of confidentiality. Agenda Informationssysteme GmbH was therefore looking for a way to make the way to the Internet absolutely secure for its more than 10,000 customers – without restricting work efficiency.
SENACOR TECHNOLOGIES AG – DATACENTER PARTNERSHIP ACCORDING TO DEVOPS PRINCIPLES
In 2014, the Volks- und Raiffeisenbanken (German cooperative banks), Commerzbank, Deutsche Bank, Postbank, and others joined forces to offer a new banking standard for payments on the Internet by founding paydirekt GmbH. Senacor Technologies AG, now one of the fastest-growing IT service providers in the DACH region (Germany, Austria, and Switzerland), was commissioned to develop the payment service. Senacor was soon faced with the question of how paydirekt would be operated. The company needed to find a service provider that could meet the special requirements presented by a banking application.
